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The Call Center Agent Performance Evaluation Template is an employee review template designed to assess the performance of call center agents in critical areas such as communication, customer service, problem-solving, and adherence to company protocols. This template enables managers to evaluate key competencies like active listening, call resolution efficiency, and professionalism. With dedicated sections for self-assessment, supervisor feedback, and performance metrics, this evaluation encourages a balanced review process.
The template also includes goal-setting features to foster continuous improvement, helping agents align their performance with customer satisfaction goals and business objectives. Available in both Word and Excel formats, this tool streamlines the evaluation process to ensure agents receive actionable feedback that drives better results.
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