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The Customer Service Representation Evaluation Template is an essential tool that helps assess the performance of customer service representatives obver the course of the latest calendar year. This template includes a diverse selection of questions, aimed to help evaluate key performance areas like communication, problem-solving, and customer interaction. With this template, companies can effectively gauge how well their representatives have handled their clientele. With the addition of the self review section, employees can reflecct on their own performance and get a clearer view of areas of improvement. This approach is structured to ensure that performance reviews are thorough, fair, and provide actionable feedback.
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