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This template is designed to be a valuable resource in evaluating the performance of IT support personnel at the end of the calendar year. The template includes a variety of questions, mostly open-ended, that aim to assess key skills such as technical expertise, problem-solving abilities, and responsiveness to support requests. In addition, it also features a self-review section which will allow IT staff to review their own performance over the course of the year. This assessment template ensures a thorough evaluation that provide both managers and employees with actionable feedback for contiuous improvement.
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